Refund & Cancellation Policy

Effective 2 September 2026

This policy applies to customised digital and professional services supplied by SiriusNXT. SiriusNXT primarily contracts with business customers. By placing an order or approving a project, the customer confirms that the purchase is made for business or professional purposes unless expressly agreed otherwise in writing.

1. All payments are final

For business customers, every payment is final and non-refundable once it has been made. This includes deposits, milestone payments, advance payments and final balances. Payment reserves production capacity and authorises SiriusNXT to allocate personnel, tools and resources to the order.

2. Cancellation and change of mind

No refund, credit or charge reversal is available for cancellation, a change of mind, delayed customer instructions, failure to provide required materials, or a decision not to use the completed work. Any cancellation request is accepted only if SiriusNXT agrees to it in writing, and such agreement does not create a right to repayment.

3. Work started, milestones and third-party costs

Once SiriusNXT begins work, reserves production capacity, commits third-party costs, completes an approved milestone, supplies access, or provides any digital deliverable, the related payment remains non-refundable. Additional work or revisions outside the approved scope may be quoted separately.

4. Email-only delivery

All files, data, reports, access links, digital deliverables and completion notices are delivered only by email to the address supplied with the order or approved project brief. No postal or physical delivery is provided. The customer is responsible for supplying a correct and accessible email address and checking spam or filtering folders. A delivery email, download link, access credential or completion notice sent to that address constitutes delivery.

5. After delivery

After any work, milestone or project deliverable is delivered by email, all amounts paid are strictly non-refundable. Requests for reasonable correction of a proven material non-conformity will be reviewed against the approved written scope, but do not create an automatic refund right.

6. Limited exceptions required by law

Nothing in this policy excludes remedies for proven non-delivery, fraud, or rights that cannot lawfully be waived. If a customer is legally treated as a consumer despite the stated business purpose, any mandatory consumer protection that applies to that transaction takes priority only to the minimum extent required by law.

7. Support and disputes

Before opening a payment dispute, contact SiriusNXT through the website contact form and include the customer name, order or quotation reference, service concerned and a clear description of the issue. SiriusNXT will review the request against the approved scope, delivery records and this policy.